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| FAQs |
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Please find below
frequently asked questions asked by our customers. If you cannot find
what you are looking for, simply contact us.
- Are there any hidden costs I should be aware of?
- What is
your security policy?
- When will my
Order arrive?
- Will my order be discreetly packaged?
- Do
I need to be at home to sign for it?
- What if I am unable to be home when Royal Mail attempts delivery?
- I placed my order a few days ago, why has it not arrived?
- What Credit/Debit cards do you accept?
- Why do you need my phone number on the order form?
- Are my personal details safe with you, or will I start getting
unsolicited email/post?
- What if my question has not been answered by any of the above?
- Can I pay by Cheque / Postal Orders?
Are
there any hidden costs when buying from Shytobuy?
No, there are no hidden costs, you only pay for the item and for
delivery - nothing more, nothing less.
What is your security
policy?
Shytobuy is committed to customer privacy and security. Our on-line
ordering system uses the latest secure encryption technology. All
personal and credit card information is submitted with the highest level
of security for your protection.
When will my Order arrive?
All UK orders take a maximum of 48 hours to get to you. If you order
from outside the UK, please allow 4-5 days. We do however try to get the
items to you the next day. Orders placed on a weekend are processed on a
Monday.
Will my order be
discreetly packaged?
All products are despatched by us and are packaged discreetly to
ensure safe, untampered arrival to your door.
Do I need to be home
to sign for it?
Yes, Royal Mail require a signature on delivery as confirmation of
receipt. You can arrange for the item to be delivered to perhaps a work
address for convenience.
What if I am unable to be at home when Royal Mail attempts delivery?
Royal Mail will leave a calling card instructing you to collect from
your local delivery office, or alternatively re-arranging for delivery
at a convenient time for you.
I
placed my order a few days ago, why has it not arrived?
Please get in touch straight away.
Which
Credit/Debit cards do you accept?
At present we accept the following cards: Visa, Mastercard, Visa
Electron, Switch and Solo.
Why do
you need my phone number on the order form?
We may need to contact you if there is a problem with your payment or
for other security issues regarding your order.
Are my personal details safe with you, or will I start getting
unsolicited email/post?
We object to spam, and assure you that your details will not be used
for such activities.
What if my question has not been answered by any of the above?
Feel Free to contact us.
Can I pay by Cheque
/ Postal Orders?
Yes. Please make cheques / postal orders payable to Hexpress Limited.
Please allow a few more days for delivery due to payment clearance.
Please place an order as normal however, please enter ficticious card
start and end date, enter card number as '0000' (four zeros) and enter
Name on Card as Cheque or Postal Order accordingly. Then, once you are
emailed confirmation of your order, get the order number and put it on
the back of your cheque / postal orders. |
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