Shytobuy.com
shytobuy - buy online with confidenceGuaranteed UPS next day delivery - secure and confidential
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FAQs
Please find below frequently asked questions asked by our customers. If you cannot find what you are looking for, simply contact us.

- Are there any hidden costs I should be aware of?
- What is your security policy?
- When will my Order arrive?
- Will my order be discreetly packaged?
- Do I need to be at home to sign for it?
- What if I am unable to be home when UPS attempts delivery?
- I placed my order a few days ago, why has it not arrived?
- What Credit/Debit cards do you accept?
- Why do you need my phone number on the order form?
- Are my personal details safe with you, or will I start getting unsolicited email/post?
- What if my question has not been answered by any of the above?
- Can I pay by Cheque / Postal Orders?

Are there any hidden costs when buying from Shytobuy?
No, there are no hidden costs, you only pay for the item and for delivery - nothing more, nothing less.

What is your security policy?
Shytobuy is committed to customer privacy and security. Our on-line ordering system uses the latest secure encryption technology. All personal and credit card information is submitted with the highest level of security for your protection.

When will my Order arrive?
All UK orders will be delivered with UPS next day delivery. If you order from outside the UK, delivery will still be next day even to europe, but there are some exceptions. Orders placed on a Sunday are processed on a Monday.

Will my order be discreetly packaged?
All products are despatched by us and are packaged discreetly to ensure safe, untampered arrival to your door.

Do I need to be home to sign for it?
Yes, UPS require a signature on delivery as confirmation of receipt. You can arrange for the item to be delivered to perhaps a work address for convenience.

What if I am unable to be at home when UPS attempts delivery?
UPS will leave a calling card instructing you to collect from your local delivery office, or alternatively re-arranging for delivery at a convenient time for you.

I placed my order a few days ago, why has it not arrived?
Please get in touch straight away.

Which Credit/Debit cards do you accept?
At present we accept the following cards: Visa, Mastercard, Visa Electron, Switch and Solo.

Why do you need my phone number on the order form?
We may need to contact you if there is a problem with your payment or for other security issues regarding your order.

Are my personal details safe with you, or will I start getting unsolicited email/post?
We object to spam, and assure you that your details will not be used for such activities.

What if my question has not been answered by any of the above?
Feel Free to contact us.

Can I pay by Cheque / Postal Orders?
Yes. Please make cheques / postal orders payable to Hexpress Limited. Please allow a few more days for delivery due to payment clearance. Please place an order as normal however, please enter ficticious card start and end date, enter card number as '0000' (four zeros) and enter Name on Card as Cheque or Postal Order accordingly. Then, once you are emailed confirmation of your order, get the order number and put it on the back of your cheque / postal orders.
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